Terms of Service

1. Scope and client duties

Your proposal sets planning, coordination, styling, supplier liaison, inclusions, exclusions and third-party costs. Pre-order service, price, terms and identity information is given under Law of Ukraine No. 1023-XII 'On Consumers' Protection' of 12 May 1991. You provide accurate details, timely decisions, venue permissions, supplier payments and guest safety.

2. Quotes and payment

Prices are in the proposal currency, valid 14 days unless stated. Estimates are indicative; final quotes follow availability checks. Deposits and stages appear in the proposal and invoice.

3. Availability, changes and cancellation

Availability is confirmed in writing; styling may change for seasonal or safety reasons. Cancellation, refund and rescheduling terms, including non-refundable third-party commitments, are in the proposal; refunds use the original payment method. Written requests to contact@zolthos.com.

4. Force majeure and liability

Neither party is liable for events beyond reasonable control where mitigation is attempted. Liability is limited to fees paid for the affected service, except where law prohibits limitation. Independent suppliers are excluded.

5. Advertising, data and cookies

Descriptions, superlatives and guarantees are substantiated under Law of Ukraine No. 270/96-VR 'On Advertising' of 3 July 1996. Personal data is processed per our Privacy Notice under Law of Ukraine No. 3153-IX 'On Personal Data Protection' of 25 January 2022; non-essential cookies need prior consent.

6. Complaints and disputes

Complaints: contact@zolthos.com or +380 955 387 8422; reply within 30 days. Consumers may apply to the State Service of Ukraine on Food Safety and Consumer Protection and/or courts under Law of Ukraine No. 1023-XII 'On Consumers' Protection' of 12 May 1991. E-commerce: Law of Ukraine No. 675-VIII 'On Electronic Commerce' of 3 September 2015.